Shipping and Delivery Policy
At Ella Carter Toronto, we strive to deliver your order as quickly and accurately as possible. This document provides all the essential information about our shipping and delivery policy.
Processing Time
All orders are processed within 1 to 3 business days.
Once your order has been shipped, you will receive an email containing your tracking information so you can monitor the delivery status.
Delivery Time
The average delivery time is 3 to 7 business days, depending on your location.
Please note that delivery times may be extended during busy periods, holidays, or due to customs inspections and clearance procedures beyond our control.
Shipping Method and Origin
All orders are shipped directly from our supplier in China.
As a result, customs duties, taxes, or import fees may apply depending on the destination country’s regulations. These costs are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated and displayed during checkout.
They may vary based on package weight, destination, and selected shipping method.
Responsibility During Shipment
- Once the tracking information confirms delivery, responsibility for the package passes to the customer.
- Please ensure your shipping address is entered correctly during checkout. Address errors must be reported within 24 hours of placing the order.
Contact
For any questions regarding shipping and delivery, please contact us at:
info@ellacartertoronto.com