Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of Ella Carter Toronto, located in Toronto, Canada, and reachable via info@ellacartertoronto.com.
1. Applicability
By placing an order on our website, you agree to these Terms and Conditions. Please read them carefully before completing your purchase.
2. Product Information
We make every effort to accurately describe our products and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.
In such cases, Ella Carter Toronto reserves the right to correct errors or update product information without prior notice.
3. Ordering and Payment
Orders will be processed only after full payment has been received.
Available payment methods may vary depending on the customer's location. It is the customer's responsibility to verify which payment options are available in their region before placing an order.
4. Processing and Delivery
- Processing time: 1–3 business days
- Shipping time: 3–7 business days (depending on location)
- All orders are shipped directly from our supplier in China.
Please note that delays caused by customs, postal services, or unforeseen circumstances are beyond our control.
5. Returns and Cancellations
Please refer to our separate Return Policy for all conditions and procedures regarding returns and order cancellations.
6. Liability
We are not responsible for any loss, theft, or damage that occurs during shipping if the tracking information confirms that the package was delivered to the address provided by the customer. Customers are responsible for ensuring that their shipping address is entered correctly at checkout.
7. Intellectual Property
All content on our website, including text, images, logos, and design, is the property of Ella Carter Toronto and is protected by intellectual property laws.
It may not be copied, reproduced, distributed, or used in any form without prior written permission from us.
8. Complaints Procedure
Complaints must be submitted in writing via info@ellacartertoronto.com.
We aim to respond to all complaints within 5 business days.
9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Canada.
Any disputes arising from or relating to these Terms and Conditions will fall under the jurisdiction of the courts of Toronto, Ontario, Canada.